Dear customers from all walks of life:
Thank you for your trust and support for Kunming Cable Group Co., Ltd., welcome to purchase "Kundian Electric" brand wires and cables! Our company adheres to the quality management policy of "integrity and refinement, customer satisfaction, value creation and sustainable development", and continues its brilliant development course of more than 80 years.
◆ Product quality assurance ◆
1. All raw materials are selected and purchased at home and abroad for high-quality products. When entering the factory, there are perfect, standard and strict inspection systems and procedures to ensure that all raw materials meet the relevant quality standards.
2. All products are produced strictly in accordance with the requirements of the ISO9001 quality management system and national, industry and related standards. Defective or unqualified products are strictly prohibited from leaving the factory.
3. The performance indicators of all products fully meet the requirements of relevant quality standards and testing standards, and users can sample at any third-party testing agency for inspection. If the inspection is qualified, you shall bear the cost. If the inspection is not qualified, our company shall bear the cost and all responsibilities.
4. Our company guarantees that the measurement error is within ± 0.5% of the national standard. The length of each coil / reel cable is based on the quantity marked on the certificate. If the actual measured length is lower than the standard range, our company promises that the wire will be short. Ten meters are compensated for the meter, and the cable is doubled for the shortage.
5. Our company strictly abides by the "Product Quality Law" and "Consumer Rights Protection Law", and earnestly protects consumers' rights and interests. Within the scope of product liability as determined by the Consumer Rights Protection Law, a "three guarantees" policy (repair, replacement, and refund) is implemented.
6. Our company has specially set up a rights protection and anti-counterfeiting department. If you have purchased it at our sales outlets and special dealers, or found counterfeit "Kundian Electric" brand wires and cables in the market, please report it to the company. Our company has Report reward.
◆ Sales service commitments ◆
I. Our company has a technical service department, which provides free information consultation on product design and selection, performance parameters and new product introductions before sale.
2. According to the customer's needs, they can go to the field to measure and select custom wire and cable products. They can also assign technical experts to the customer unit to conduct training and exchanges on cable performance, installation and construction, operation and maintenance and other technical knowledge.
3. The company guarantees that the products will be delivered on time and in accordance with the contractual delivery time and quantity requirements. Our company will meet the requirements for changes in delivery time and quantity due to design and construction reasons.
4. The company provides professional safe, efficient and efficient logistics distribution services, and provides technical information such as product quality certificates, factory inspection reports, and instruction manuals according to customer needs.
V. After-sales service guarantee:
1. If any defect, damage or malfunction of the product is caused by defects in design, manufacturing, materials or logistics of our company, we will respond within 2 hours after receiving feedback from customers; if necessary, ensure that The two parties arrived at the site within the agreed time and were responsible for repairing or replacing the defective product free of charge to meet the corresponding technical requirements and meet the use.
2. During the laying or using process, if the defect, damage or line failure is not caused by our company's design and manufacturing quality reasons, our company will also actively cooperate with the customer to repair the cable as soon as possible to ensure that the construction use or line is as smooth as possible.
Technical consultation telephone: 0871—68195149
After-sales service phone: 0871—68109379
Kunming Cable Group Co., Ltd.